:root{--navy:#1f3a5f;--teal:#4a8fa0;--teal-dark:#3a7584;--page:#f4f7fa;--surface:#fcfcfb;--ink:#0b0b0b;--ink-2:#52514e;--muted:#898781;--line:#e1e0d9;--good:#006300;--bad:#d03b3b;color:var(--ink);background:var(--page);font-family:system-ui,-apple-system,Segoe UI,sans-serif}*{box-sizing:border-box}body{background:var(--page);margin:0}h1,h2,h3{color:var(--navy);margin:0}h2{font-size:16px}h3{text-transform:uppercase;letter-spacing:.04em;color:var(--ink-2);margin:20px 0 8px;font-size:13px}button,input,select{font:inherit}.muted{color:var(--muted)}.small{font-size:12px}.mono{font-family:ui-monospace,Menlo,monospace;font-size:12px}.brand{align-items:center;gap:10px;display:flex}.brand-mark{background:linear-gradient(135deg, var(--navy), var(--teal));color:#fff;border-radius:9px;place-items:center;width:34px;height:34px;font-weight:700;display:grid}.brand-name{color:var(--navy);font-weight:700}.brand-sub{color:var(--ink-2);font-size:12px}.btn-primary{background:var(--teal);color:#fff;cursor:pointer;border:0;border-radius:8px;padding:10px 16px;font-weight:600}.btn-primary:hover{background:var(--teal-dark)}.btn-ghost{border:1px solid var(--line);cursor:pointer;color:var(--ink-2);background:0 0;border-radius:8px;padding:6px 12px}.btn-ghost:hover:not(:disabled){background:#0b0b0b0a}.btn-ghost:disabled{opacity:.4;cursor:default}.login-page{background:linear-gradient(160deg,#eaf2f8 0%,#dbe9f3 100%);place-items:center;min-height:100vh;padding:16px;display:grid}.login-card{background:#fff;border-radius:16px;width:100%;max-width:420px;padding:32px;box-shadow:0 10px 40px #1f3a5f1f}.login-card h1{margin:24px 0 6px;font-size:22px}.login-card p{margin:0 0 20px;font-size:14px}.login-card form{gap:14px;display:grid}.login-card label{color:var(--ink-2);gap:6px;font-size:13px;font-weight:600;display:grid}.login-card input{border:1px solid var(--line);border-radius:8px;padding:10px 12px}.login-card input:focus{outline:2px solid var(--teal);border-color:#0000}.error{color:var(--bad);font-size:13px}.demo-accounts{border-top:1px solid var(--line);gap:8px;margin-top:24px;padding-top:16px;display:grid}.demo-account{text-align:left;background:var(--page);border:1px solid var(--line);cursor:pointer;color:var(--navy);border-radius:8px;gap:2px;padding:10px 12px;font-size:13px;display:grid}.demo-account span{color:var(--ink-2);font-size:12px}.demo-account:hover{border-color:var(--teal)}.topbar{border-bottom:1px solid var(--line);z-index:5;background:#fff;flex-wrap:wrap;justify-content:space-between;align-items:center;gap:12px;padding:12px 24px;display:flex;position:sticky;top:0}.topbar-right{align-items:center;gap:16px;display:flex}.sync{color:var(--ink-2);align-items:center;gap:6px;font-size:12px;display:flex}.dot{background:#0ca30c;border-radius:50%;width:8px;height:8px}main{gap:16px;max-width:1320px;margin:0 auto;padding:20px 24px 48px;display:grid}.filters{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.segmented{border:1px solid var(--line);background:#fff;border-radius:8px;padding:2px;display:inline-flex}.segmented button{cursor:pointer;color:var(--ink-2);background:0 0;border:0;border-radius:6px;padding:6px 12px;font-size:13px}.segmented button.active{background:var(--navy);color:#fff}.filters select{border:1px solid var(--line);background:#fff;border-radius:8px;padding:7px 10px;font-size:13px}.toggle{color:var(--ink-2);align-items:center;gap:6px;font-size:13px;display:flex}.kpis{grid-template-columns:repeat(auto-fit,minmax(160px,1fr));gap:12px;display:grid}.kpi,.card{background:var(--surface);border:1px solid #0b0b0b14;border-radius:12px}.kpi{padding:14px 16px}.kpi-label{color:var(--ink-2);font-size:12px}.kpi-value{color:var(--navy);margin:4px 0;font-size:26px;font-weight:650}.kpi-value.sm{font-size:15px}.kpi-delta{color:var(--ink-2);font-size:12px}.kpi-delta.up{color:var(--good)}.kpi-delta.down{color:var(--bad)}.grid-2{grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:16px;display:grid}.card{min-width:0;padding:16px 18px}.card-sub{color:var(--muted);margin:2px 0 12px;font-size:12px}.card-head{flex-wrap:wrap;justify-content:space-between;align-items:flex-start;gap:12px;display:flex}.search{border:1px solid var(--line);border-radius:8px;min-width:260px;padding:8px 12px;font-size:13px}.table-wrap{overflow-x:auto}.table{border-collapse:collapse;width:100%;font-size:13px}.table th{text-align:left;color:var(--ink-2);border-bottom:1px solid var(--line);white-space:nowrap;padding:8px 10px;font-size:12px;font-weight:600}.table td{border-bottom:1px solid var(--line);white-space:nowrap;padding:10px}.table.compact td{padding:8px 10px}.table .num{text-align:right;font-variant-numeric:tabular-nums}.clickable{cursor:pointer}.clickable:hover{background:#eef4f8}.badge{align-items:center;gap:6px;display:inline-flex}.swatch{border-radius:50%;width:8px;height:8px}.score{font-weight:600}.score.good{color:var(--good)}.score.bad{color:var(--bad)}.check.ok{color:var(--good)}.check.fail{color:var(--bad);font-weight:600}.pager{justify-content:flex-end;align-items:center;gap:12px;margin-top:12px;display:flex}.drawer-backdrop{z-index:10;background:#0f1e3259;justify-content:flex-end;display:flex;position:fixed;inset:0}.drawer{background:#fff;width:min(560px,100%);height:100%;padding:24px;overflow-y:auto;box-shadow:-8px 0 30px #0000001f}.drawer-head{justify-content:space-between;gap:12px;display:flex}.drawer-head h2{margin:4px 0;font-size:20px}.drawer p{margin:0;font-size:14px;line-height:1.5}.drawer-stats{background:var(--page);border-radius:10px;grid-template-columns:repeat(3,1fr);gap:12px;margin-top:20px;padding:14px;display:grid}.scorecard{gap:6px;margin:0;padding:0;font-size:14px;list-style:none;display:grid}.scorecard li{border:1px solid var(--line);border-radius:8px;justify-content:space-between;padding:8px 10px;display:flex}.transcript{gap:10px;font-size:14px;display:grid}.turn{border-radius:10px;max-width:88%;padding:10px 12px;line-height:1.4}.turn.agent{background:#eaf2f8}.turn.caller{background:#f3f2ee;justify-self:end}.speaker{color:var(--ink-2);margin-bottom:2px;font-size:11px;font-weight:600}@media (width<=640px){main,.topbar{padding-left:16px;padding-right:16px}.grid-2{grid-template-columns:1fr}.search{width:100%;min-width:0}.sync{display:none}}